Terms of Sales

Preamble

These general conditions of sale, governed by articles L.111-1 et seq. of the Consumer Code, determine the rights and obligations of the parties. By validating his order on the website accessible at the address “https://www.sternartica.com”, the user declares to have read, understood and accepted without reservation the terms of said order as well as all of these conditions. general sales.

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1 – PRESENTATION OF THE COMPANY

Company name : CAMPILONGO Federica EIRL

Trade name : STERNARTICA

Headquarters : 1755 route de Dieulefit – 26770 – Roche-Saint-Secret-Béconne

SIREN : 898 704 432, RCS 898 704 432 R.C.S. Romans

Website : www.sternartica.com

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2 – SUBJECT OF THE T & Cs

The general conditions of sale described below detail the rights and obligations of the company STERNARTICA and of its client within the framework of the sale of any product presented on the site www.sternartica.com. They aim to define the reciprocal obligations between the seller and the customer. STERNARTICA reserves the right to modify these General Conditions of Sale at any time, hereinafter referred to as GTC. However, the General Conditions of Sale applicable to the order are those accepted by the buyer at the time of placing the order. The parties agree that their relations will be exclusively governed by this contract, to the exclusion of any other condition. The items offered for sale may not be the subject of any assignment of any kind.

Any user of the site agrees to comply, without restriction or reservation, with these GTCS, whether he visits it or places an order. The customer is required to read them before placing an order.

Preamble

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1 – PRESENTATION OF THE COMPANY

Company name : CAMPILONGO Federica EIRL

Trade name : STERNARTICA

Headquarters : 1755 route de Dieulefit – 26770 – Roche-Saint-Secret-Béconne

SIREN : 898 704 432, RCS 898 704 432 R.C.S. Romans

Website : www.sternartica.com

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2 – SUBJECT OF THE T & Cs

The validation of the order by the customer implies acceptance without restriction or reservation and prior acceptance, full and entire, of the General Conditions of Sale.

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3 – PRODUCTS

The items visible on the site www.sternartica.com can only be delivered while stocks last. In the absence of product availability, STERNARTICA undertakes to inform the purchaser as soon as possible by email. The buyer will then have the option of choosing another item or canceling their order and receiving a refund.

Any customer complaint regarding the order or delivery of an unavailable item will be considered unfounded.

STERNARTICA endeavors to describe the products offered for sale as accurately as possible. However, if errors may have occurred in this presentation, STERNARTICA cannot be held liable. The illustrations and photos of the products in support of the text are not contractual. Under no circumstances can STERNARTICA be held liable on the basis of said illustrations / photos.

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4 – PRICE

The sale prices of the products online on the STERNARTICA Site, indicated in euros, are those in force at the time of placing the Order by the Purchaser. The selling prices of the products can be modified by STERNARTICA at any time. This modification will be notified to the Buyer before any Order.

These prices do not include shipping costs, invoiced in addition to the price of the products purchased. The shipping costs will be indicated before the registration of the Order by the Purchaser. The different shipping methods are listed on the Site; they can be modified at any time by STERNARTICA.

The prices include the value added tax (VAT) applicable on the day of the Order. Any change in the applicable VAT rate will automatically be reflected in the price of products sold by STERNARTICA on its Site.

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5 –ORDER

Any Order constitutes acceptance of these General Conditions of Sale, without prejudice to the specific contractual conditions concluded between the Parties.

Before validating his Order, the buyer has the opportunity to check the details of his draft Order and correct any errors.

The distance selling contract is concluded from the moment the buyer confirms his order by validating the payment. He is considered to have knowingly accepted the content and conditions of the Order in question and in particular these General Conditions of Sale, the fact that his Order implies a payment obligation on his part, the prices, volumes, characteristics , quantities and delivery times of the products offered for sale and ordered by the buyer.

Once this step has been validated, the buyer will no longer be able to cancel his Order. The sale will be final (subject to the exercise by the buyer of his right of withdrawal under the conditions provided for in Article 8 of these General Conditions of Sale). The Order will be confirmed to the buyer by any appropriate means and an email will be sent to them when their Order is dispatched.

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6 – TERMS OF PAYMENT

The price is payable in cash, in full on the day the order is placed by the Customer, by secure payment, as follows:

By credit card: Visa, MasterCard, American Express, other credit cards

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Payment data is exchanged in encrypted mode using the Stripe tool.

The Seller will not be required to deliver the Products ordered by the Customer if the latter does not pay him the full price under the conditions indicated above.

Payments made by the Customer will only be considered final after actual receipt of the sums due by the Seller.

The delay in payment will make all the sums due by the Customer immediately payable, without prejudice to any other action that the Seller would be entitled to bring, in this respect, against the Customer.

Payments made by the Customer will only be considered final after actual receipt of the sums due by the Seller.

In addition, the Seller reserves the right, in the event of non-compliance with the terms of payment appearing above, to suspend or cancel the delivery of orders in progress made by the Customer.

No additional costs, greater than the costs borne by the Seller for the use of a means of payment may be billed to the Customer.

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7 – DELIVERY

The delivery costs will be specified on the Site, all taxes included, during the Order process and must be accepted by the Customer at the time of validation of the Order.
They will appear on a specific line and separate from that specifying the price of the Products.
It is expressly specified that the amount of delivery costs may vary depending on the delivery territory of the Products, which the Customer expressly acknowledges and accepts.
The deadlines of delivery are indicated on the Site and depend on the delivery method chosen by the Customer. Delivery times exclude Saturdays, Sundays and public holidays.
Pursuant to Article L. 216-1 of the Consumer Code, the Parties agree that the Products will be delivered within the times specified during the process of Ordering Products and before confirming said Order. Delivery times are also recalled in the Order confirmation email sent to the Customer.
However, STERNARTICA using external service providers (carriers, postal services, etc.) for the delivery of the Products,
STERNARTICA is totally dependent on these third party providers. The delivery times indicated on the Site may thus be impacted by the service providers without STERNARTICA being responsible for these delivery delays and the consequences that may result.
When delivery is made against signature, it is This is proof of the good reception of the package. The transfer of risk and responsibility relating to the Products takes place upon receipt of the Products by the Customer. From that date, the Customer will be solely responsible for them, as well as for their use and any consequences that may result therefrom. Consequently, the Customer undertakes to verify, at the time of delivery, that the Order delivered is complete, compliant and has not been damaged. Otherwise, the Customer agrees to refuse to accept the Order and to affix his signature to any supporting document. Any Order received against signature by the Customer will be considered to be compliant, complete and in perfect condition at the time of delivery.

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8 – RETURN & amp; EXCHANGE

In accordance with Article L221-24 of the Consumer Code, the buyer has 14 days to exercise his right of withdrawal. Within 14 days of the date of receipt of the goods ordered, the buyer can therefore request the exchange or refund of the item (s) purchased without having to justify reasons or pay a penalty provided that the Products are returned within their original packaging and in perfect condition allowing their return to the market, accompanied by the purchase invoice.

Beyond the 14-day period, STERNARTICA will be free to refuse the exchange, credit or refund.

To exercise the right of withdrawal, the Customer must notify STERNARTICA (1755 route de Dieulefit – 26770 – Roche-Saint-Secret-Béconne – info@sternartica.com) of its decision to withdraw before the expiry of the period by means an unambiguous statement (for example, letter sent by post or email).

In the event of exercise of the right of withdrawal within the aforementioned period, only the price of the Product (s) purchased is refunded; the return costs remaining the responsibility of the Customer.

The exchange (subject to availability) or refund will be made within 14 days of receipt by the Seller of the Products returned by the Customer under the conditions provided for in this article.

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9 – CONFIDENTIALITY

In accordance with the entry into force of the RGPD, STERNARTICA has a Register of processing activities carried out on the site www.sternartica.com. The Customer has a right of access, modification, rectification and deletion of data concerning him by contacting STERNARTICA, 1755 route de Dieulefit – 26770 – Roche-Saint-Secret-Béconne – info@sternartica.com

The Customer can subscribe to the STERNARTICA newsletter and thus choose to be regularly informed of the offers offered. They can unsubscribe at any time by clicking on the link provided for this purpose on each of the newsletters.

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10 – INTELLECTUAL PROPERTY

The STERNARTICA website and all the elements found therein, whether visual, textual and audio, are the exclusive property of STERNARTICA. Any total or partial reproduction without agreement is prohibited and punishable by law.

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11 – RESPONSIBILITIES

STERNARTICA cannot be held liable for any events, inconveniences or damages inherent in the use of the Internet network, in particular in the event of service interruption, external intrusion or the presence of computer viruses.

In addition, STERNARTICA cannot be held responsible for non-performance of the contract concluded in the event of a fortuitous situation, force majeure, disruption or total or partial strike, in particular of postal services and means of transport and / or communications, flood, fire. STERNARTICA will not incur any liability for any consequential damages as a result of these, business interruption, loss of profit, damages or costs, which may arise.

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12 – GUARANTEES LEGAL

The products sold on the site www.sternartica.com are subject to the legal guarantee of conformity set out in articles L.217-4 et seq. of the Consumer Code and to the guarantee against hidden defects set out in the articles 1641 and following of the Civil Code.

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13 – CUSTOMER SERVICE AND SAV

You can contact Customer Service free of charge by e-mail for any questions relating to your order, its shipping and its follow-up:

By e-mail to: info@sternartica.com
By mail: STERNARTICA, 1755 route de Dieulefit – 26770 – Roche-Saint-Secret-Béconne