Write to me, I'll answer you myself
I'm Federica. I make every Sternartica soap, shampoo and candle by hand in my workshop in Drôme Provençale, and I'm also the one who reads the messages that arrive here.
Torn between two shampoos, skin that reacts, a parcel running late, a gift to choose: no question is too small. Tell me about it and I'll answer personally, never with a template.
Federica
The answer may already be here
The questions I'm asked most often, and where to find an answer straight away. If that's not enough, the form is just below.
Choosing the right product
Oily hair, curls, sensitive skin: my guides to choosing without getting it wrong.
Read the guide →Your order
Your account lists your orders and their status, with the tracking link once the parcel has left.
My account →Hotels, B&Bs, holiday rentals
Guest soaps, even with your property's name on them: there's a dedicated form.
Request a quote →Shops and stockists
Would you like our products on your shelves? Here's how to become a stockist.
Become a stockist →